{"id":785,"date":"2026-06-22T09:52:59","date_gmt":"2026-06-22T09:52:59","guid":{"rendered":"https:\/\/pro-luxehair.com\/?page_id=785"},"modified":"2026-09-07T08:26:19","modified_gmt":"2026-09-07T08:26:19","slug":"help-faq","status":"publish","type":"page","link":"https:\/\/pro-luxehair.com\/index.php\/help-faq\/","title":{"rendered":"Help & FAQ"},"content":{"rendered":"\n
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Help & FAQ<\/h1>\n\n

\n Find answers to the questions we hear most. If you can\u2019t\n find what you need, our team is here. Contact us and we\u2019ll help.\n <\/p>\n\n\n

Choosing Your Hair<\/h2>\n\n\n
\n What is Remy human hair?<\/summary>\n\n

\n Remy describes human hair collected and processed so that\n the cuticles remain aligned in the same direction, from root to end. This\n alignment is what supports a smoother appearance, more natural movement and\n less tangling over the life of the hair, provided it is cared for correctly.\n <\/p>\n\n

\n All Pro Luxe Hair extensions are 100% Remy human hair.\n <\/p>\n <\/details>\n\n\n

\n How do I choose the right extension method?<\/summary>\n\n

\n The right method depends on your natural hair, your\n lifestyle, the result you want, how much maintenance you\u2019re willing to commit\n to, and whether you want something temporary or professionally applied.\n <\/p>\n\n

\n Clip-ins are removable and applied by the wearer. Best for\n occasional or flexible wear.\n <\/p>\n\n

\n Tape-ins and invisible tape are lightweight, low-profile\n professional methods with scheduled maintenance.\n <\/p>\n\n

\n Tape wefts and Pro-Luxe wefts offer customisable\n professional volume and coverage.\n <\/p>\n\n

\n For any professional method, book a consultation with a\n qualified stylist. If you are unsure which method suits you, contact us and we\n will talk it through.\n <\/p>\n <\/details>\n\n\n

\n How do I choose a shade?<\/summary>\n\n

\n Match the mid-lengths and ends of your hair, not the\n roots, in indirect natural daylight.\n <\/p>\n\n

\n If your colour has dimension, or you are between two\n shades, consider a rooted, highlighted or blended shade rather than trying to\n match a single flat tone. When in doubt, send us photographs and our team will\n help.\n <\/p>\n <\/details>\n\n\n

\n How much hair do I need?<\/summary>\n\n

\n It varies with your natural density, your starting length,\n your haircut, the method you choose and the finish you want. For professional\n methods, a stylist consultation is the most reliable way to determine quantity.\n <\/p>\n <\/details>\n\n\n

\n Can the extensions be coloured?<\/summary>\n\n

\n We recommend selecting the closest available shade rather\n than colouring.\n <\/p>\n\n

\n Colouring alters the hair and may affect its condition and\n lifespan. Do not bleach or lighten Pro Luxe Hair extensions. Any toning or\n colour service should be carried out by an experienced professional following a\n strand test, and is undertaken at your own risk.\n <\/p>\n <\/details>\n\n\n

\n Can I use heated tools?<\/summary>\n\n

\n Yes. Human hair extensions can generally be styled with\n heated tools.\n <\/p>\n\n

\n Always apply heat protection, use the lowest effective\n temperature, and keep direct heat away from tapes, bonds, seams, clips and any\n attachment point. Repeated high-heat styling shortens the life of any\n extension.\n <\/p>\n <\/details>\n\n\n

\n How long will my extensions last?<\/summary>\n\n

\n Lifespan depends on the method, how often you wear them,\n how you maintain them, the products you use, heat exposure, your environment\n and, for professional methods, the quality and timing of your maintenance\n appointments.\n <\/p>\n\n

\n Because these factors vary so widely between wearers, we\n do not publish a fixed lifespan. Your stylist can give you a realistic\n expectation based on your specific case.\n <\/p>\n <\/details>\n\n\n

\n Do professional extensions require maintenance?<\/summary>\n\n

\n Yes. Professional methods require scheduled maintenance\n appointments and correct professional removal.\n <\/p>\n\n

\n Follow the timeframe your stylist advises. Never attempt\n to remove bonds, tapes or wefts yourself. Improper removal is the single most\n common cause of damage to natural hair.\n <\/p>\n <\/details>\n\n\n

Where to Buy<\/h2>\n\n\n
\n Can I buy directly from this website?<\/summary>\n\n

\n Not at present. This site is here to show you our range\n and help you choose the right method, length and shade. To purchase, please\n contact us and we will point you to the right route.\n <\/p>\n <\/details>\n\n\n

\n I am a salon professional. How do I open a trade account?<\/summary>\n\n

\n Get in touch through our contact form and select\n \u201cProfessional \/ Wholesale Enquiry\u201d. Our team will take it from there.\n <\/p>\n <\/details>\n\n\n

Care & Wear<\/h2>\n\n\n
\n How should I wash my extensions?<\/summary>\n\n

\n Detangle before washing. Keep the hair flowing downward\n and avoid circular rubbing. Use gentle, extension-appropriate products, and\n apply conditioner and masks mainly through the mid-lengths and ends, away from\n tapes, bonds and attachment points. Rinse thoroughly. Product build-up affects\n both appearance and attachment performance.\n <\/p>\n <\/details>\n\n\n

\n Can I sleep in my extensions?<\/summary>\n\n

\n Never sleep with wet or damp extensions.\n <\/p>\n\n

\n For professional methods, loosely braid or secure the hair\n before bed and consider a smooth pillowcase. Clip-ins should always be removed\n before sleeping, showering, swimming or exercising.\n <\/p>\n <\/details>\n\n\n

\n Can I swim with extensions?<\/summary>\n\n

\n Ask your stylist for method-specific advice before\n swimming with professional extensions. Chlorine, salt water and sunscreen can\n affect colour, cause dryness and weaken attachments.\n <\/p>\n <\/details>\n\n\n

\n When should I contact my stylist?<\/summary>\n\n

\n Book support if you notice discomfort, matting, unusual\n shedding, slipping, visible attachment points or scalp irritation. Do not\n attempt to reapply or remove professional methods yourself.\n <\/p>\n <\/details>\n\n\n

Still Need Help?<\/h2>\n\n

\n We reply within 1 to 2 business days, Monday to Friday.\n <\/p>\n\n \n Contact Us\n <\/a>\n\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Help & FAQ Find answers to the questions we hear most. If you can\u2019t find what you need, our team is here. Contact us and we\u2019ll help. Choosing Your Hair What is Remy human hair? Remy describes human hair collected and processed so that the cuticles remain aligned in the same direction, from root to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-785","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/pages\/785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/comments?post=785"}],"version-history":[{"count":2,"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/pages\/785\/revisions"}],"predecessor-version":[{"id":820,"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/pages\/785\/revisions\/820"}],"wp:attachment":[{"href":"https:\/\/pro-luxehair.com\/index.php\/wp-json\/wp\/v2\/media?parent=785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}